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Our Policies and Procedures
Through engagement and collaboration with recognised centres, we aim to deliver the highest standard in ensuring that all parties fully meet their regulatory requirements. We want learners to benefit from a high-quality learning experience thanks to effective delivery, assessment and quality assurance of our qualifications.
Below are the overarching policies of the 1st4sport provision and the expectations on centres. Each policy outlines vital information relating to that area and our expectations on both 1st4sport and recognised centre activity. It will also direct you to how to find out more information and progress this further.
Across all the 1st4sport policies, we expect our recognised centres to:
- Adhere to our centre requirements agreed during your centre approval and quality assurance activities
- Manage your workforce to meet the requirements of the qualifications and allow learners to be awarded high-quality, industry-recognised qualifications
- Maintain open channels of communication with the 1st4sport team to inform them of any enquiries, concerns, good practices or achievements you may have identified within the delivery, assessment or centre activity
- Have appropriate controls for quality management, which will include tracking of learner records and internal quality assurance strategies
1st4sport support recognised centres to meet the requirements of our policies with:
- Online qualification specifications – outlining any bespoke requirements to the qualification delivery and expected content
- Developing an overarching centre handbook to support your ongoing responsibilities and provide a quick guide for each section
- Named External Quality Assurers (EQA) to provide ongoing guidance regarding your content, delivery and quality assurance plans
- Holding events throughout the year specific to individual qualifications and roles within centres
The following policies and related reporting templates are designed to support 1st4sports and our recognised centres continued compliance and ensure ethical practice.
1st4sport Complaints Policy and Customer Service Pledge July 2022
1st4sport Invoicing Policy July 2022
1st4sport Malpractice Maladministration Policy July 2022
1st4sport Recognised Centre approval expression of interest form July 2022
1st4sport Vexatious and Persistent Behaviour Policy June 2022
1st4sport Appeals Policy May 2022
1st4sport Complaints Policy and Process July 2022
1st4sport Equality, Inclusion and Diversity Policy June 2022