Coachwise Privacy Statement

At Coachwise we are committed to protecting your privacy. Please take a moment to read our policy and understand the choices you have about the way we collect and store information. Please note this policy only applies to the website of 1st4sport.com and not to the websites of other companies, individuals and organisations to which we provide links.

All the information you provide is password protected and we do not sell the information to any other companies without your express permission.

Direct Marketing Association
Coachwise Ltd is a member of the Direct Marketing Association (UK) Ltd (DMA) and is required to operate within the rules of the DMA's Code of Practice, which was developed in consultation with the Office of Fair Trading and the Data Protection Register. The Code is administered by the Independent Direct Marketing Authority. This includes the Code of Practice for Commercial Communications to Children Online. The 1st4sport.com website is not aimed at children.

TrustUK
Coachwise Ltd is a DMA webtrader, and is required to subscribe to a strict code of practice approved by TrustUK. TrustUK is a non-profit organisation endorsed by the UK Government to enable consumers to buy online with confidence.

Visiting
You can visit 1st4sport.com without telling us about yourself and without disclosing any personal information.

Information about or from children
Data will not be collected online from children under 14 years of age without first obtaining a parent's verifiable and explicit consent.

Orders for goods will not be accepted from children under 16 without first obtaining a parent's/teacher's verifiable and explicit consent.

Purchasing online
If you choose to purchase products, we need to know your name, email address, delivery address, credit card number and expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order.

We ask for your telephone number, which enables us to contact you if there is a problem with your order. We may pass this on to a courier if we are experiencing problems delivering the package to your address.

We also ask you to state your specific sport and subject interests on the registration, but these fields are optional. This allows us to post or email you information directly related to your interests. However, if you do not wish to receive any emails or mailings from us, please tick the relevant box.

When you place orders online, the secure server software (SSL) encrypts all information you input before it is sent to us. At no point are any credit card transactions sent over an unsecured server.

If your credit card is stolen or you discover someone has been misusing your card you should contact your credit card company immediately.

Entering a competition
Please refer to our competition rules.

Information protected
Coachwise may collect and publish aggregate statistics about our customers, sales and traffic patterns. These statistics will include no personally identifying information.

All the information you provide is password protected and we do not sell the information to any other companies without your express permission.

We may use the information you provide to send you material from Coachwise and sports coach UK which we feel may be of interest. We may also email you with special promotions or product updates. If you would prefer not to receive such mailings, please tick the relevant box when you sign in on the registration page. If you have already signed in without ticking the box, you can write to our Customer Care department or email enquiries@1st4sport.com with your request or update your My Account page.

Cookies Policy
Cookies are small pieces of information stored by your computer on your hard drive. They enable us to recognise you when you enter the site again so you do not have to re-enter your personal details on the registration page and so that we can store items in your shopping basket between visits.

1st4sport.com uses cookies to help you in your interactions with the site. Some cookies are session cookies, lasting only for the duration of your visit and are deleted when you close your browser. No personally-identifiable data is collected. Examples of the sort of information that is collected via session cookies are provided below. This list is not exhaustive:

  • the last search term that you used within the site
  • your preference in terms of accessible viewing options
  • a unique ID to track your session from page to page, which is vitally important should you sign into the site
  • which page you are looking at within a multi-paged index of content, or search results.

Certain cookies are persistent, meaning that they last beyond your session, enabling an enhanced user-experience when you return to the site. Again, a non-exhaustive list of examples of the use of persistent cookies includes:

  • the option to “Remember my username” when signing-in to the site
  • the fact that you have voted in a poll, so that you are prevented from voting multiple times

1st4sport.com uses Google Analytics to allow us to track how popular our site is and to record visitor trends over time. Google Analytics uses a cookie to help track which pages are accessed. The cookie contains no personally-identifiable information, but it does use your computer’s IP address to determine where in the world you are accessing the site from, and to track your page visits within the site.

From time to time, we may embed external content from third-party websites (e.g. YouTube) within our website. These websites may utilise cookies and the Privacy Policy that will apply to such third-party content will be that published on the website of that third-party content provider.

Coachwise also follows strict procedures in the storage and disclosure of information in accordance with the UK Data Protection Act of 1998. Our security procedures mean that we may request proof of identity before we are able to disclose information to you.

By using this website, you consent to the collection and use of the information specified above.

The terms in this privacy document do not affect consumers' statutory rights.